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Your privacy is important to us.
Your information is secure to read our privacy policy please see: Privacy
Policy.
Ordering
We accept for payment:
American Express, Visa, Master Card,
Discover and PayPal.
Orders placed using PayPal:
PayPal payment link is located on your
shopping cart and order confirmation page. To pay using PayPal please the PayPal logo.
Payment is due in full at the time the
order is placed.
You may order via our web site:
McGonigal
Paper & Graphics LLC http//:www.mcgpaper.com/
http://store.yahoo.com/mcgpaper/
Mail Order: Mail
Order Form
Adobe PDF 5.0 or greater to download the Mail Order Form
Via Phone: (215) 679-8163
Office Hours Monday - Friday 9 AM to 4 PM Eastern Time
Orders require complete and correct
information to be processed.
Information required during order check
out process
Bill to information:
Name
Address
E-mail address
Phone number
Credit/Debit Card Information
Ship to information if different from
bill to information:
Name
Address
Phone number
Order information is verified.
Order information that is not verifiable,
incorrect and or incomplete will result in the delay or cancellation of your order.
To learn how we use this information
please review our Privacy Policy
Office Hours
Monday - Friday 9 AM to 4 PM Eastern
Time
McGonigal Paper
& Graphics will be closed on the following days:
Tuesday January 1, 2008
Friday March 21, 2008
Monday May 26, 2008
Friday July 4, 2008
Monday September 1, 2008
Thursday November 27, 2008
Friday November 28, 2008
Wednesday December 24, 2008
Thursday December 25, 2008
Wednesday December 31, 2008
Thursday January 1, 2009
In the United States, UPS observes
the following holidays:
New Year's Eve - December 31, 2007**
New Year's Day - January 1, 2008**
Memorial Day - May 26, 2008**
Independence Day - July 4, 2008**
Labor Day - September 1, 2008**
Thanksgiving Day - November 27, 2008**
Day after Thanksgiving - November 28, 2008***
Christmas Day - December 25, 2008**
New Year's Eve - December 31, 2008***
New Year's Day - January 1, 2009**
Saturday+ and Sunday are rest days.
* Delivery of Saturday Air Packages only, no pickup service available
** UPS Express CriticalSM available 365 days each year
*** Delivery and pickup of air and international packages only
+ Saturday Delivery and Pickup is available in certain regions
USPS observes the following holidays:
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Tuesday, January 1
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New Year's Day
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Monday, January 21
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Birthday of Martin Luther
King, Jr.
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Monday, February 18*
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Washington's Birthday
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Monday, May 26
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Memorial Day
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Friday, July 4
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Independence Day
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Monday, September 1
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Labor Day
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Monday, October 13
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Columbus Day
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Tuesday, November 11
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Veterans Day
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Thursday, November 27
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Thanksgiving Day
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Thursday, December 25
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Christmas Day
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Return Policy
All items are guaranteed and we are
here to help you with your projects.
If you have a question or need help please call or send us an e-mail.
Unopened paper products may be returned
within 30 days of when the product was shipped to the customer.
Software is not returnable and is supported
by the manufacturer. Manufacturer's phone number is on all software packages.
In order to return goods, please call
or e-mail us and obtain a return merchandise authorization (RMA) before sending the product back.
Returns without authorization will be
refused.
If the product is received by us within
30 days of shipment of the order to the customer and there is a RMA number there will be a 15% restocking
fee on our products and a 20% restocking fee on Folex products.
After 30 days of the order shipment
date to the customer and there is a RMA number there will be a 20% restocking fee on our products. Folex
products are not returnable after 30 days.
If the above conditions have not been
meet or 45 days have elapsed since the shipment date there will be no refund.
Shipping charges are not refundable,
orders that are eligible for free shipping that are returned will be charged shipping.
Shipping will be deducted from the total along with the applicable restocking fee.
If a product is found to be defective,
the customer should immediately call and obtain an RMA and ship the defective item back to McGonigal Paper & Graphics
LLC.
In the meantime customer service will
immediately replace the defective item and charge the customer for the replacement item.
When the defective product has been
returned, customer service will credit the customer's account for the cost of the product and return
shipping.
Charges for undeliverable, unclaimed
and or refused shipments.
Customer will be charged full freight both inbound and outbound plus a 5% processing fee and
McGonigal Paper and Graphics LLC will charge a 25% restocking fee for undeliverable, unclaimed and or refused
shipments.
Non Continental US Destinations
We ship to United States and Canadian
destinations only.
Shipping
Shipping Charges:
U.S. Orders contiguous 48 States Standard
UPS Ground or USPS only:
For orders up to $ 124.99 - $ 6.95 Over $ 125.00 - No Charge
Next Day Air, Second Day Air and Three
Day Select incur additional shipping charges.
Shipping charges for the above services
are calculated in the secure check out system.
UPS charges for address corrections.
$6.00 UPS Ground or $12.00 for UPS Air Shipments.
Please insure that your address is complete and correct.
Address corrections charges will be passed onto the customer along with a 5% processing fee.
Charges for undeliverable, unclaimed
and or refused shipments.
Customer will be charged full freight both inbound and outbound plus a 5% processing fee.
McGonigal Paper and Graphics LLC will charge a 25% restocking fee for undeliverable, unclaimed and or refused
shipments.
For Canadian shipments:
Canadian order must meet a minimum
amount of $250.00
Canadian orders must be completed
by phone.
We suggest that you review the following
web site links:
Canada Post: www.canadapost.ca
UPS Rates for Customs Clearance
into Canada: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html
Your purchase may or will incur broker
and tax fees.
You will be responsible for the payment of these fees.
Any product returned to us
because the fees were not paid will not receive a refund and we will charge you for any and all costs
we incur due to the non payment of the fees.
If your request Overnight shipping
and the carrier does not deliver as you had specified you must reclaim the charges, we are not responsible
for the carrier's actions.
Shipping Time Frame:
Order are usually shipped "Next
Business Day".
Orders received before 1 PM Eastern Time may be shipped same day.
Orders received after 1 PM Eastern Time will be shipped "Next Business Day".
Shipping estimated delivery time UPS
US Continental Map:
The estimated UPS delivery time chart does not count the day the items was shipped as a day in transit
Shipping Methods:
We ship via the United
Parcel Service (UPS) and the
U.S. Postal Service (USPS)
Paper is heavy and these are the most cost effective carriers for paper products
We must ship all Decal Kits with Aerosol and Aerosols products via UPS ground*
*FAA regulations prohibit the shipment
of aerosol products via air or by United States Post office.
Upon receiving your shipping confirmation
special arrangements for delivery must be made with UPS.
UPS can be contacted by phone at 1-800-742-5877
Shipping Terms:
We will request an Adult Signature on
orders over $99.00 and at our discretion.
UPS at the driver's discretion may require
a signature before delivery.
McGonigal Paper and Graphics LLC shall
not be liable for any lost, damage costs or expenses related to any delay in shipment or delivery.
Title to and product and or risk of loss passes from McGonigal Paper and Graphics LLC to the customer upon
shipment from our facility.
All orders are shipped FOB* unless
insurance is requested. Insurance charges will be added to finial invoice.
*FOB means Freight on Board or Free
on Board. What that means is ownership of the merchandise is transferred the moment the freight carrier
signs the freight bill. The freight company is responsible for exactly what they signed for. Under the
terms, they agree to deliver the specified quantity in tact and undamaged to the customer location. If
they do not, the customer must file a freight claim to recover any loss or damage that occurs in transit.
If a shipment is damaged in transit
you must contact the carrier and obtain the required insurance claim forms and procedure.
*FAA regulations prohibit the shipment
of aerosol products via air or by United States Post office.
What if your order was incorrectly shipped?
We do our best to package your items
as well as possible and to be as thorough as we can.
Unfortunately, sometimes there are problems
with shipments or human errors in packing and shipping.
All we ask is that you contact us to
let us know what happened or has not happened and we will work with you to resolve the issue.
You will not pay for any additional
charges even if we have the product returned to us.
We want to make sure your order is correct.
Back Orders
In the event that certain items in your
order are not in stock and backordered we will notify you by e-mail of the anticipated shipping date.
Your credit card will not be billed
until the product is shipped.
Samples
Assortment Packages are available for
order on our web site at: Assortment
Packages
We do not send out free samples of our
products.
Coupons
Coupons are sent to our current customers.
As per our Privacy
Policy we send a maximum of five emails to our customer per year.
These emails may contain coupons along with product updates.
Wholesale
& Special Production Requests
We will require a copy of your business
or sales and use tax license before quoting prices.
The minimum wholesale order is for products
in stock $1,000.00 (USD) plus shipping and handling costs.
The minimum special production order
will be 250 sheets.
Request for quotes must be in writing
and the above information must be on file before quotes or prices will be stated.
Payment is due in full at the time the
order is placed. Refunds for special
production items are not available.
Taxes
Sales tax must be charged to all residents
of Pennsylvania and shipments being delivered to a Pennsylvania address unless a valid Tax ID number submitted
on the Pennsylvania approved form(s) has been provided in advance.
PA
Tax Exempt.pdf
We are not responsible for import or
export regulations of the destination country nor can we prepay taxes, custom duties, tariffs or other charges
required by the destination country. As the purchaser you will be responsible all of the above and any other
requirements and or laws of your country.
IRS
W-9 Form pdf
Governing Law:
It is agreed through your purchase,
use, and or review of this List and or Web site that any transaction or matter concerning this List or Web
site is subject to the laws of the Commonwealth of Pennsylvania. You further agree that the only proper
domicile of any civil action arising from this List and or Web site or of any transaction or matter occurring
from, or concerning, this List and/or Web site is in the County of Lehigh in the Commonwealth of Pennsylvania.
The User Agreement provides that the only proper domicile of any civil action arising from this List and/or
Web site or of any transaction or matter occurring from, or concerning, this List and/or Web site is in
the County of Lehigh in the Commonwealth of Pennsylvania.
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