Mcgpaper Privacy Policy, User Agreement & Shipping Terms

🚚 Shipping Information

The following is a list of our shipping information.

The United States Postal Service will increase their shipping rates again July 2023.

If your products weigh more than what can fit in a Flat Rate Envelope, we will email you all USPS Priority Mail Box shipping options.

⏱️ USPS Shipping Time Frame:

mcgpaper.com ships the business day following the receipt of an order. We will make every effort to ready orders and ship same day if they are received before 1 pm Eastern Time. If product is in stock, the shipment may be shipped the same day. Orders received after this time will ship the "Next Business Day", if products are in stock. Please know that we will contact the customer of updates, delays or changes during office hours. We apologize in advance for any email communication delays, regarding an order.

🌎 USPS International orders:

As International shipping charges through the United States Postal Service vary due to weight and country, International customers are encouraged to send us an e-mail through mcg@mcgpaper.com before placing an order. We do this to determine if First Class Mail International Delivery can be an option to ship your paper order. Some restrictions due apply to First Class Int'l such as weight of product (must be under 3 lbs) and package size (must be in a box dimension 12 in x 10 in x 2 in or smaller.

All International Country's fees through USPS and customs differ in price due to the new USPS International package requirements and USPS online worldwide system updates.

If you are interested on information for International First Class and International Priority Mail Box prices, please email us at: mcg@mcgpaper.com and we will be happy to answer any shipping quote questions and product weights you many have before placing an order.

📦 Shipping Methods & Aerosol Restrictions

We ship via the United Parcel Service (UPS) and the U.S. Postal Service (USPS).

Paper is extremely heavy and these are the most cost effective carriers for paper products. We must ship all Aerosols, Decal Kits with Aerosol products and any product in your cart which may also include an Aerosol via Ground Only. Any coupon codes for First Class Mail Free Shipping is excluded. Any coupon code for discounted Priority Mail Shipping is excluded.

*FAA regulations prohibit the shipment of aerosol products via UPS Air or by USPS International. There are no exceptions to this rule.

We make it as clear as possible on our website page for the Preserve Your Memories as well as any other Aerosol can only be shipped Ground.

If a different shipping method, such as USPS is chosen, we must place your order on hold as we cannot ship any Aerosol Cans via United States Postal Service. If you choose USPS Shipping for a Preserve Your Memories Aerosol or other Aerosol can spray, we cannot ship your order. The full Parcel Select Ground fee must be charged. The customer will be contacted to pay the difference in price. We cannot stress enough that all Aerosol products must ship Ground.

🚀 UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select:

All prices vary due to location and weight. If you need a Next Day Air, Second Day Air or Three Day Select, please call us to place your order and we will take a phone order. Please understand they will incur additional shipping charges and that the extra UPS above services will be calculated through the UPS System for prices. All Next Day Air, 2nd Day Air and 3 Day Select prices within the United States vary by location.

If you request Overnight shipping and the carrier does not deliver as you had specified, you must reclaim the charges through the specific carriers, we are not responsible for the carrier's actions.

Express Shipping estimated delivery times for UPS are on the US Continental Map: The estimated UPS delivery time chart does not count the day the item was shipped. It is not considered as a day in transit, according to UPS.

Please insure that your address is complete and correct or exemption fees will be charged. This is a UPS rule. All address correction fees will be passed onto the customer along for undelivered, unclaimed and/or refused shipments. Customer will be charged full freight both inbound as well as outbound. MCG PAPER must charge a 25% restocking fee for undelivered, unclaimed and or refused shipments.

📄 Shipping Terms:

We will request an Adult Signature on orders over $99.00 and / or at our discretion. At the UPS driver's discretion, a signature may be required before delivery. MCG PAPER shall not be liable for any lost, damage costs or expenses related to any delay in shipment or delivery. Once it leaves mcgpaper.com and is in the hands of the USPS or UPS delivery drivers, we cannot be held responsible. Title to and product and or risk of loss passes from MCG PAPER to the customer upon shipment from our facility.

MCG PAPER reserves the right to choose, change and or modify shipping methods, shipping providers, shipping time frames and all other shipping and delivery related services. All shipments under 2 lbs will ship USPS Mail with the exception of Aerosols which MUST ship Ground.

All orders are shipped FOB* unless insurance is requested. Insurance charges will be added to final invoice.

*FOB means Freight on Board or Free on Board. What that means is: ownership of the merchandise is transferred the moment the freight carrier signs the freight bill. The freight company is responsible for exactly what they signed for. Under the terms, they agree to deliver the specified quantity in tact and undamaged to the customer location. If they do not, the customer must file a freight claim to recover any loss or damage that occurs in transit.

🍁 For Canadian shipments:

Canadian bulk orders must meet a minimum amount of $250.00 Canadian orders must be completed by phone for shipping amounts as prices vary due to shipping weights and destinations.

We suggest that you review the following web site links:

Canada Post: www.canadapost.ca

UPS Rates for Customs Clearance into Canada: UPS Customs Link

Your purchase may or will incur broker and tax fees. You will be responsible for the payment of these fees. Any product returned to us because the fees were not paid will not receive a refund and we will charge you for any and all costs we incur due to the non payment of the fees. If a shipment is damaged in transit you must contact the carrier and obtain the required insurance claim forms and follow their procedure.

What if your order was incorrectly shipped?

We do our best to package your items as well as possible and to be as thorough as we can. Unfortunately, sometimes there are problems with shipments or human errors in packing and shipping. All we ask is that you contact us to let us know what happened or has not happened and we will try and work with you to resolve the issue. We want to make sure your order is correct.